Pitch Catcher ("we", "us", or "our") operates the platform available at usepitchcatcher.com. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our service.
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Data Controller
The data controller responsible for your personal data is:
Pitch Catcher
Email: hello@usepitchcatcher.com
2. What Data We Collect
We collect the following categories of personal data:
- Account data: Name, email address, and password when you register an account.
- Profile data: Information you add to your profile, such as your Instagram handle or agency name.
- Connected account data: When you connect your Gmail or Instagram account, we access messages and metadata necessary to identify and classify business proposals. We do not store message content beyond what is needed to display proposals in your dashboard.
- Usage data: Information about how you use the platform, including pages visited, features used, and actions taken.
- Communications: If you contact us by email, we store the contents of that communication.
- Billing data: Payment information is handled by our payment processor (Paddle) and we do not store full card details.
3. How We Use Your Data
We use your personal data to:
- Provide and operate the Pitch Catcher service
- Classify and surface business proposals from your connected inboxes
- Generate AI-powered reply suggestions
- Send notifications and alerts relevant to your account
- Process payments and manage your subscription
- Respond to your support requests
- Improve the platform based on usage patterns
- Comply with legal obligations
4. Legal Basis for Processing
We process your data on the following legal bases:
- Contract performance: Processing necessary to deliver the service you signed up for.
- Legitimate interests: Improving the platform and ensuring security.
- Legal obligation: Complying with applicable laws and regulations.
- Consent: Where we ask for your explicit consent, such as for marketing communications.
5. Third-Party Services
We use the following third-party services to operate Pitch Catcher:
| Service | Purpose |
|---|---|
| Google (Gmail API) | Accessing your email inbox to classify proposals |
| Meta (Instagram API) | Accessing your Instagram DMs to classify proposals |
| OpenAI | AI classification and reply suggestions |
| Paddle | Payment processing and subscription management |
| Supabase | Database hosting |
| Vercel | Application hosting |
| Resend | Transactional email notifications |
Each third-party provider has their own privacy policy and data processing terms. We only share the minimum data necessary for each service to function.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the service. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or accounting purposes.
Message content fetched from your connected inboxes is stored only as long as it is needed to display proposals in your dashboard. You can delete individual proposals at any time.
7. Your Rights (GDPR)
Under GDPR, you have the following rights:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal data ('right to be forgotten').
- Right to restrict processing: Request that we limit how we use your data.
- Right to data portability: Receive your data in a machine-readable format.
- Right to object: Object to processing based on legitimate interests.
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at hello@usepitchcatcher.com. We will respond within 30 days.
You also have the right to lodge a complaint with your national data protection authority. In Norway, this is Datatilsynet.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted connections (HTTPS), access controls, and regular security reviews.
However, no method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at hello@usepitchcatcher.com.
9. Cookies
Pitch Catcher uses cookies and similar technologies to keep you logged in and to understand how the platform is used. We use only essential cookies required for the service to function. We do not use advertising or tracking cookies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a notice in the application. The date at the top of this page indicates when the policy was last updated.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: